Frequently Asked Questions
Everything you need to know about your beauty journey with us.
How can I track my beauty order?
Once your order ships, you can track it via the 'Returns & Orders' section in your account. You will also receive a shipping confirmation email with a direct tracking link.
What is your return policy for skincare and makeup?
Most beauty products are eligible for a full refund or replacement within 30 days of receipt if they are in their original, unopened packaging. Please check the specific product page for any item-specific restrictions.
How do I know if a beauty product is authentic?
We source products directly from brand owners and authorized distributors. Look for the 'Climate Pledge Friendly' or 'Professional Beauty' badges for vetted high-quality selections.
Do you offer international shipping for cosmetics?
Yes, we ship a wide variety of beauty brands globally. Shipping costs and estimated delivery times will be calculated at checkout based on your location and local customs regulations.
Can I set up a subscription for my favorite beauty products?
Yes, look for the 'Subscribe & Save' option on eligible beauty items to receive recurring deliveries at a discounted price, which you can cancel or skip at any time.
What should I do if my liquid product arrives damaged?
If your order arrives leaked or broken, please visit the 'Your Orders' page and select 'Return or Replace Items' to initiate a free replacement or a full refund immediately.